Privacy Policy

Last updated: April 12, 2026

At FlowHelen (flowhelen.com), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit or make a purchase from our store.

1. Information We Collect

When you visit our site or place an order, we may collect the following information:

Personal identification information: name, email address, shipping address, billing address, phone number.
Payment information: credit/debit card details processed securely through our payment providers (Shopify Payments, PayPal, Shop Pay, Google Pay, Amazon Pay). We do not store your card details on our servers.
Device and browsing information: IP address, browser type, pages visited, time spent on site, referral source — collected via cookies and analytics tools.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Send order confirmations, shipping updates, and customer support communications.
Improve our website, products, and overall shopping experience.
Send promotional emails or offers (only if you have opted in).
Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist us in operating our store, such as:

Shopify (e-commerce platform)
Shipping carriers (for order delivery)
Payment processors
Email marketing tools (if applicable)

These providers are required to keep your information confidential and use it only to provide their services to us.

4. Cookies

Our site uses cookies to enhance your browsing experience, remember your preferences, and analyze site traffic. You can disable cookies in your browser settings; however, some features of our store may not function properly without them.

5. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold about you.
Request correction or deletion of your data.
Opt out of marketing communications at any time by clicking "Unsubscribe" in any email we send.
Lodge a complaint with a data protection authority in your country.

6. Data Security

We use industry-standard security measures, including SSL encryption, to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

8. Children's Privacy

Our store is not directed to children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.